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2022 - 2023
Receive, Investigate and Resolve first and second level of Technical issue from clients
Monitor and Respond to critical alerts involving Infrastructure, Network and Workstation
Triage on every incident to determine any escalation and further field work or maintenance needed
Coordinate with third patry vendors for escalation and resolution
Maintain updated process documentation and procedures in ITGlue
Provides remote support on workstations and mobile devices
Manages user identity, profile and Group Policy in Activce Directory
Review and maintain Microsoft 365 groups, Conditional access and GeoLocation
Keeping devices within microsoft compliance in Azure
Participate on projects and special task such as migration and firmware updates
Service Engineer - Commarc Consulting Ltd.
(April 2022 - October 2023)
2021 - 2022
Provide onsite technology support and digital security awareness
Receive, Investigate and Resolve first and second level of technical issue
Monitor and Respond to network and infrastructure outages and coordinate with third party vendor to resolve issue
Responsible for device configuration, implementation and maintenance
Responsible for provisioning Microsoft and application licenses
Maintain updated process documentation and procedures
Provides remote support on workstations and mobile device through ConnectWise Control
Participate on Projects such as server migration, device imaging and network swapover
Support Technician - New Era Technology
(April 2021 - April 2022)
2017 - 2021
Plan, Implement and Maintain the company's IT Infrastructure
Create and maintain Inventory application that will use for Inventory Planning and Allocation.
Setup and Maintaine Company Email using Google Workspace and Company Website
keeping all Procedure manuals (SSSP,SiteSafe Registry,etc) up to date
Resolves all IT related issue within the company
Operates and maintain CNC Plasma cutter
Database Administrator - Pacific Insulation Ltd.
(December 2017 - April 2021)
2014 - 2016
Facilitate and coordinate project planning wtih internal clients to start any project
Organize project initiation, planning, testing, implementation and maintenance
Facilitate system development lifecycle using scrum and waterfall methods.
Responsible for project implementation, documentation and training of end users
Responsible for Maintaining SAP Business One application
Respond to technical issues within the organization through a ticketing system
Create, generate and maintain reports using Crystal reports and SAP Business One
Create and design software applications based in C# and .Net Framework
Conducts user stories and run sprints with developers
IT Systems Analyst - Matimco Incorporated
(February 2014 - April 2016)
2012 - 2013
Coordinate with Project Managers for any existing and upcoming projects
Planning, scoping and streamlining of assigned project in conjunction with Project Manager or Accounts Manager
Development, testing and Implementation of survey Applications
Create and maintain project documentation such as survey manual, project scripts and codes
Perform code reviews and manual testing for other projects
Survey Programmer - SSI Philippines
(March 2012 - November 2013)
